InstaReply W.L.L. is the company behind ChatAgent and AskNaya — AI messaging products that help organizations communicate with customers clearly, quickly, and professionally. InstaReply operates the technology platform, billing, compliance, and support; ChatAgent and AskNaya are the product brands built on that platform.
(the company) — Parent platform, merchant of record (or through authorized MoR), legal and compliance owner.
(product brand) — Multilingual customer service AI initially designed for Hospitality & Leisure, now expanding to other sectors.
(product brand) — Companion brand utilizing the same core platform for a wider range of AI messaging applications.
We build AI systems that answer questions, route conversations, and handle routine requests across the channels your customers already use — WhatsApp, Instagram, Facebook Messenger, email/SMS gateways, web chat, and more. Our focus: speed, tone, accuracy, and control.
Eight verticals, one platform. Industry-tuned language packs, escalation rules, and templates ship out of the box.
Beach Clubs, Hotels and Resorts, Fine Dining, Nightclubs, Cafés.
Dental Clinics, Medical Centers, Private Healthcare Services.
Spas, Salons, Gyms, Aesthetic Clinics, Fitness Clubs.
Cleaning Services, Home Services, Co-working Spaces.
Car Rentals, Chauffeur Services, Tour Operators, Real Estate Agencies.
Schools, Training Centers, Language Institutes.
Retail Stores, Florists, Dry Cleaners, Gift Shops.
Law Firms, Accounting, Consultants.
Responses that feel like they were crafted by a skilled human.
Guardrails, allow/deny lists, and escalation to human support.
Clear SLAs for higher tiers; transparent communication about status and incidents.
Your data, your style, your workflows — with settings tailored for each tenant.
No selling your data or using your content for training without consent.
You decide when AI answers directly and when it drafts for review.
Confidence thresholds, fallback intents, and channel-specific behaviors.
We label AI where appropriate and log actions for auditability.
Industry language packs and response templates aligned to your vertical.
Our practices are documented, auditable, and aligned with GDPR/UK GDPR, CCPA/CPRA, and Bahrain PDPL.
Applies to ChatAgent, AskNaya & InstaReply. How we collect, use, share, and protect data — GDPR/UK GDPR, CCPA/CPRA, Bahrain PDPL aligned.
Roles and obligations when we process personal data on your behalf, including SCCs and the UK Addendum where applicable.
We do not train third-party foundation models on your Customer Content unless you opt in.
Encryption in transit/at rest where feasible, least-privilege access, monitoring, incident response, and vetted sub-processors.
We publish and maintain a current list with notice of material changes.
All plans include a 14-day free trial. Annual billing offers a pay-for-10, get-12 discount. Enterprise plans start at $999 per seat per month with advanced integrations and SLAs.