Who We Are
InstaReply W.L.L. is the company behind ChatAgent and AskNaya — AI messaging products that help organizations communicate with customers clearly, quickly, and professionally. InstaReply operates the technology platform, billing, compliance, and support; ChatAgent and AskNaya are the product brands built on that platform.
InstaReply (the company): Parent platform, merchant of record (or through authorized MoR), legal and compliance owner.
ChatAgent (product brand): Multilingual customer service AI initially designed for Hospitality & Leisure, now expanding to other sectors.
AskNaya (product brand): Companion brand utilizing the same core platform for a wider range of AI messaging applications.
What We Do
We build AI systems that answer questions, route conversations, and handle routine requests across the channels your customers already use — WhatsApp, Instagram, Facebook Messenger, email/SMS gateways, web chat, and more. Our focus: speed, tone, accuracy, and control.
Who We Serve
Lifestyle & Transport
Car Rentals, Chauffeur Services, Tour Operators, Real Estate Agencies
Use Cases ↗How We Build
Clarity First
Responses that feel like they were crafted by a skilled human
Safety By Design
Guardrails, allow/deny lists, and escalation to human support
Reliability
Clear SLAs for higher tiers; transparent communication about status and incidents
Control
Your data, your style, your workflows — with settings tailored for each tenant
Privacy
No selling your data or using your content for training without consent
Our Approach to AI
Human In The Loop
You decide when AI answers directly and when it drafts for review
Configurable
Confidence thresholds, fallback intents, and channel-specific behaviors
Transparent
We label AI where appropriate and log actions for auditability
Domain-Tuned
Industry language packs and response templates aligned to your vertical
Trust, Privacy & Compliance
Privacy Policy
Applies to ChatAgent, AskNaya & InstaReply: How We Collect, Use, Share, and Protect Data; GDPR/UK GDPR, CCPA/CPRA, Bahrain PDPL Aligned
Data Processing Addendum (DPA)
Roles and Obligations When We Process Personal Data on Your Behalf, Including SCCs and UK Addendum Where Applicable
No Model Training by Default
We Do Not Train Third-Party Foundation Models on Your Customer Content Unless You Opt In
Security
Encryption in Transit/At Rest Where Feasible, Least-Privilege Access, Monitoring, Incident Response, and Vetted Sub-Processors
Sub-Processors
We Publish and Maintain a Current List With Notice of Material Changes
Plans & Billing
Per-seat pricing with monthly or annual billing All plans include a 14-day free trial Annual plans offer a pay-for-10, get-12 discount Enterprise plans start at $999 per seat per month with advanced integrations and SLAs Full details are in our Terms & Conditions and Order Forms.